FAQ

PLEASE NOTE: Our current delivery schedule is 4-6 weeks.  If you are seeking delivery sooner than this please contact us

We reserve the right not to customise shoes with religious names, profanity, nudity, or any other subjects that may cause offence.

Where are you based?

We are UK based but we ship our custom trainers word-wide.  You can review our delivery costs here

Are your trainers and sneakers authentic?

All our shoes are purchased directly from the brands that we sell.  WE guarantee all our shoes are 100% authentic.

Does the price include the shoe?

The price shown includes the shoe chosen and the custom options you select.

I have my own shoes, can I send them to you?

We inspect all our shoes carefully before customisation, therefore we cannot accept shoes being sent to us.

Can I have a design not shown?

If you have a design not featured just get in touch with the elements you are seeking and we will be in touch.  We can customise shoes with brand logos, names and slogan.

What if I want a design or shoes that you do not have on your website?
We customise shoes, so if you have a design in mind or a pair of shoes that we do not feature please contact us.

Can you help me if I am in a rush?

If you need your shoes before 4-6 weeks please contact us to see if we can meet your given deadline.

What Crystals do you use?

We only use Swarovski Crystals, Elements and Pearls.  We do not use resin, plastic or acrylic crystal.  Swarovski crystals are renowned for their brilliance.

Returns
All our shoes are made-to-order and returns are not accepted, so please ensure you order the correct size you require and that your customisation is all correct.

Is the customisation durable?
Our customisation is extremely durable however please follow the care instructions  – exposure to chemicals or extreme heat/cold will reduce the life expectancy of the inks used.